退款政策

Return & Refund Policy

Last updated: June 22, 2026

At Uckazy, we stand behind our products. This policy outlines your rights and obligations when returning an item.

14-Day Free Return for Product Issues Only

If your product arrives defective, damaged, or is the wrong item, you may return it within 14 days of delivery for a full refund, including return shipping costs.

To initiate a free return for product issues, contact us at hello@uckazy.net with photos and/or a short video showing the issue clearly.

Returns for Customer Errors – Not Free

If you ordered the wrong model, changed your mind, or no longer need the product, you may still return it within 14 days of delivery, but you will be responsible for the return shipping cost.

The product must be unused, in its original packaging, and in a resellable condition. A 15% restocking fee may apply.

Products that have been modified, disassembled, or show signs of unauthorized repair are not eligible for return.

Return Shipping Addresses

For customers in the United States: Please return to our US service center (address provided upon return approval).

For customers in Germany / EU: Please return to our Germany service center (address provided upon return approval).

For all other regions: Returns must be sent to our designated address in China. You will receive the specific address when your return is approved.

Refunds

Package Not Received / Lost in Transit

If your tracking shows "Delivered" but you have not received your package, or if your package appears to be lost in transit, please contact us at hello@uckazy.net within 7 days of the delivery date shown in the tracking system.

If the package shows no tracking update and has not arrived within 21 days past the estimated delivery date, it will be considered lost in transit. The 7-day reporting window begins from that date.

To assist the investigation, please: ① Confirm the shipping address provided at checkout is correct ② Check with neighbors, building reception, or your local post office

We will simultaneously open an investigation with our carrier. Once the carrier confirms the package was not delivered or is lost, we will process a full refund or send a replacement within 7 business days.

Claims submitted outside the 7-day reporting window may not be eligible for a refund.

Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to reflect the credit.

2-Year After-Sales Service (Not a Free Replacement Warranty)

We provide 2 years of after-sales technical support from the date of delivery, including installation guidance, troubleshooting, and usage assistance.

This is NOT a free replacement warranty. If your product fails due to a manufacturing defect within 14 days of delivery, please refer to the "14-Day Free Return" section above.

For damage caused by the customer (e.g., accidental drop, improper installation, water damage, or misuse): replacement parts will be charged at cost, and the customer is responsible for all shipping fees. We do not cover any costs for customer-caused damage.

Software updates: If we release software updates or firmware upgrades for your product, we will provide them to you free of charge upon request.

European Union Right of Withdrawal (Cooling-Off Period)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period begins from the day you (or a third party indicated by you) receive the last item of your order.

To exercise your right of withdrawal, you must notify us at hello@uckazy.net before the 14-day period expires. You may also submit a return request directly through your customer account at: https://shopify.com/73755131993/account

Once you have notified us of your withdrawal, you must return the goods to our EU service center in Germany (address provided upon return approval) without undue delay, and no later than 14 days after notifying us.

Return shipping costs are the responsibility of the customer, as we have clearly disclosed this in our policy prior to purchase.

We will process your refund within 7 business days of receiving the returned item, using the same payment method you used for the original purchase.

Contact Us

For any return, warranty, or after-sales service requests, please email: hello@uckazy.net

We aim to respond within 1 business day.